Privacy Policy

Last updated: 14 November 2025

This Privacy Policy explains how IT Repair UK Ltd ("we", "us", "our") collects, uses, stores, and protects your personal data when you use our website, contact us, or use our repair and data recovery services. We are committed to complying with the UK GDPR and the Data Protection Act 2018.

1. Information We Collect

We may collect the following information depending on the services you use:

1.1 Contact Information

• Name
• Email address
• Phone number
• Address (if provided)

1.2 Device & Service Information

• Device type, model, and serial number
• Fault descriptions
• Diagnostic results
• Repair history

1.3 Website Information

• IP address and browser details
• Pages visited
• Form submissions
• Basic analytics

1.4 Data Recovery Content (Important)

During data recovery work, we may temporarily view:

• File names and folder structure
• System metadata
• Occasionally file contents (only if required to confirm successful recovery)

We never browse, analyse, or copy your personal data unless absolutely required to complete the service you requested.

1.5 Cookies

Our website may use basic cookies to support functionality, analytics, and form security (such as Google reCAPTCHA or Cloudflare Turnstile).

2. How We Use Your Information

We use your data to:

• Provide repair, diagnostic, and data recovery services
• Communicate with you about your device
• Create invoices and manage payments
• Improve website performance and security
• Meet legal, tax, or compliance requirements

3. Lawful Basis for Processing

• Contract: To perform services you have requested.
• Legitimate Interests: Service follow-up and security.
• Consent: When you submit information voluntarily.
• Legal Obligation: Accounting and regulatory requirements.

4. How We Protect Your Data

Your data is stored securely using measures such as:

• Password-protected systems
• Encrypted storage where appropriate
• Restricted access to authorised staff only
• Secure deletion of temporary data recovery files

4.1 Device Data

We do not access personal files unless required for diagnostics or recovery. Recovered data is stored securely and permanently deleted after 14 days.

4.2 Communication Records

Email and message history may be stored for service tracking and legal compliance.

5. Data Retention

We retain data only as long as necessary:

• Repair records: 6 years
• Diagnostic logs: up to 12 months
• Data recovery copies: 14 days max
• Website form submissions: 12 months

6. Sharing Your Information

We do not sell your data. We may share information only when necessary:

• To comply with UK law
• To order replacement parts
• Through third-party email or payment processors
• Delivery/courier services (if applicable)

7. Your Rights

You have the right to:

• Access your data
• Request corrections
• Request deletion
• Object to processing
• Request a copy of your data (portability)
• Withdraw consent where applicable

To exercise your rights, contact us at [email protected].

8. Children’s Privacy

We do not knowingly collect information from children under 16. If we learn we have done so, we will delete it promptly.

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for their content or privacy practices. We recommend reviewing their policies before using them.

10. Updates to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page with the updated date shown above.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

• Email: [email protected]
• Website: it-repair.uk